Last updated: October 2026

These terms apply to services provided by Lynn Yates, trading as The Rewire Practice ("I", "me"), Beverley Enterprise Centre, Beck View Road, Beverley, HU17 0JT, lynn@therewirepractice.co.uk. By booking a paid service, you agree to them. Please read them before you pay. Coaching for organisations is covered by a separate written agreement.

1. What I offer
I offer online psychological coaching and nutritional therapy with coaching built in, as described on the Services page. All sessions take place online using Microsoft Teams.

2. What my services are not

• Coaching is not therapy or counselling, and nutritional therapy is not medical treatment.
• I don't diagnose, treat or cure any condition.
• I never advise anyone to start, stop or change prescribed medication. That is a decision for you and your prescriber.
• My services support wellbeing and don't replace medical care. If I think you need medical attention, I will ask you to see your GP.

3. Free discovery call

The 20-minute discovery call is free, with no obligation to go further. I don't give specific advice in it.

4. Fees and payment

• Fees are shown on the Services page and are payable in advance, by bank transfer or PayPal, before your first session.
• If you choose PayPal Pay in 3, the instalments are an agreement between you and PayPal, under PayPal's terms. I receive the full fee.
• Packages should be used within six months of the first session. After that, unused sessions expire unless we agree an extension in advance, for example if you are ill.
• Functional test prices include the lab fee, postage and one 60-minute results session, as stated on the Services page.
• If you need a break during your package because of illness, bereavement or other circumstances, let me know and we'll agree a pause. A pause of up to eight] weeks won't count towards your six months.

5. Booking, rescheduling and cancelling a session

• Please give at least 24 hours' notice to rearrange a session. I will rearrange it at no charge.
• With less than 24 hours' notice, or if you don't attend, the session counts as used, unless there are exceptional circumstances such as illness or an emergency, which I will consider case by case.
• If I need to cancel, I will give as much notice as I can and offer another time, or a refund for that session.

If you stop part-way through a package If you decide to stop after your 14-day cancellation period, please let me know by email. Sessions already used are charged at their individual rate, and I'll refund any remaining balance.

6. Your right to cancel (14 days)

If you book from a distance (online or by email), you have the right to cancel within 14 days of agreeing to buy, without giving a reason.

If you ask me to start before the 14 days have ended, you will pay for what I have provided up to the point you cancel, in proportion to the full package. I will refund anything else within 14 days of your cancellation. To cancel, email me at lynn@therewirepractice.co.uk with your name and the service you booked.

7. Your health and your responsibilities

• Please give me accurate and complete information, including any medical conditions and medication.
• Tell your GP or prescriber about any significant changes you are considering to your diet or supplements, especially if you take medication.
• Coaching isn't suitable in an acute mental health crisis. If you are in crisis, contact your GP or NHS 111, call Samaritans free on 116 123, or call 999 in an emergency.
• At the start of each online session, I will ask for your location and an emergency contact, in case I need to get help.

8. Functional testing

Tests are optional, arranged currently through Nordic Laboratories and Mineral Check, and offered only with the Nutrition & Coaching Programme. They give information about tendencies and patterns, not diagnoses, and don't replace medical tests. Some have limited evidence, and I will explain this before you decide. Results may be shared with the laboratory as needed to process them, and are handled as described in my Privacy Policy.

Once a test kit has been ordered, the laboratory fee cannot be refunded.

9. Supplements and complementary options
Any suggestions are offered as support and personal choice, never as treatment. If I earn commission or a discount on anything I recommend, I will tell you. Please check with your doctor or pharmacist about interactions with any medication.

10. Confidentiality

What you share with me is confidential. I will only break confidentiality:

• where the law requires it;
• where there is a risk of serious harm to you or others; or
• where there is a safeguarding concern.

Supervision and professional development To keep my practice safe and of a high standard, I may discuss my work anonymously, without names or identifying details, with my supervisor and a closed supervision group. I will never share your identity, and no personal notes are shared.

Where possible, I will tell you first. I keep records of our sessions for 12 months and then delete them securely.

11. Data protection

I handle your information, including health information, as described in my Privacy Policy. You can ask to see, correct or delete your information, subject to my legal duties to keep some records. I keep session records and your health profile securely for a period required by FNTP and EMCC, and then delete them securely.

12. Online sessions

Please join from a private, quiet place with a stable internet connection. I won't record sessions without your agreement. If the connection fails, I will try to reconnect, or rearrange the session at no charge.

13. My reports and materials

Reports and plans I give you are for your personal use. Please don't copy or share them for commercial purposes.

14. Responsibility

I will provide my services with reasonable care and skill. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or your legal rights as a consumer. Beyond that, I am not responsible for losses that could not reasonably have been foreseen, or for outcomes that depend on choices you make.

15. Complaints

If you are unhappy with any part of my service, please email me at lynn@therewirepractice.co.uk and I will respond within 10 working days. 

16. Changes and governing law

I may update these terms. The terms you agreed to when you booked apply to your booking. These terms are governed by the laws of England and Wales.